Two receive kudos for determined, relentless care

Lutheran often receives notes of praise and gratitude from your patients and their loved ones, as well as from your own colleagues, about remarkable care and acts of compassion. When the community takes the time to make sure you’re recognized for excellence, it’s our privilege to oblige and post their words here in Pulse. This month, two members of our medical staff received kudos for doing more than expected.

Summary of a conversation with a patient’s family member

“A patient’s loved one called to say she was in our ED with her cousin and she was so appreciative of Gina Canon, PA. She shared that Gina was incredible and so compassionate. She really helped them in a stressful moment. Gina tried to figure out what had happened at a different hospital when her cousin was a patient there, and Gina went through all her records and just went above and beyond. They wanted to make sure she got recognized.”

Email from a fellow physician

“I want to submit a kudos for Dr. Brittany Coveyou. She had a really difficult patient and family. It was a sad case where the patient was young and had been dishonest about her alcohol use to her family, so her illness came as a shock to them. Multiple consultants here told the patient/family she had an incurable condition, and they recommended Hospice. The family requested an additional opinion from another hospital, and Dr. Coveyou ended up calling multiple other hospitals even after her regular work hours because the family was so upset, knowing that the other hospitals would refuse transfer. She put in so much extra time and emotional energy into this case and still received no gratitude from the family. She went above and beyond what some doctors would do, including myself!”

Our sincere thanks to them an all members of our medical staff who never stop searching for answers or opportunities to offer comfort. If you would like to make sure a colleague is recognized in this space, please click here.